Shipping Policy

Last Update: 10 / 04 / 2024

Thank you for shopping at Focus Foundary, where we strive to offer not only the best eyeglasses and sunglasses but also the best shopping experience, including our shipping services. Below is our Shipping Policy, designed to help you understand how we process, ship, and deliver our products to you.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer various shipping options to meet your needs, including standard and expedited shipping services.

Standard Shipping: Estimated delivery within 5-7 business days

Expedited Shipping: Estimated delivery within 2-3 business days

Please note, these are estimated times and actual delivery can vary based on factors outside of Focus Foundary's control, such as carrier delays.

Shipping Confirmation & Order Tracking

You will receive a Shipping Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours. You can track your order's progress through the link provided or directly on the carrier's website.

Domestic Shipping Policy

Focus Foundary ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses

International Shipping

We offer international shipping to countries outside of the U.S. Shipping rates and fees may vary depending on the delivery address for your order. Please be aware that international shipments may be subject to import taxes, customs duties, and fees levied by the destination country, which are not covered in the purchase price. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches your country.

Customs, Duties, and Taxes

Focus Foundary is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Focus Foundary is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Lost/Missing Packages

Focus Foundary is not liable for any products lost during shipping. If your order is missing, please contact us to initiate an inquiry with the carrier. We will make every effort to locate your package and resolve the issue as promptly as possible.

Shipping Costs

Customers are responsible for paying their own shipping costs for returning their item(s). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions about this Shipping Policy, please Contact us Contact us

We are committed to ensuring that your experience with Focus Foundary is smooth from the moment you place your order until it arrives at your doorstep. Thank you for choosing us for your eyewear needs.